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CE V6.5.20 not receiving "View Messages" in campaign

Question asked by jlabuelo on Oct 10, 2016

Hello all

We are using SugarCRM CE V6.5.20 however when we create a mail Campaign and we send the mail messages with the template we have designed we are able to see the info in the message queue, message sent/Attempted, Bounced Messages, bounced messages other, but the list in the "Viewed Messages" there is nothing included. It happens the same in the "click-thru link" list.


What could be the problem in our configuration? is this a bug of CE 6.5.20?, any specific place where to start searching for an error?

Thanks a lot so much in advance.