AnsweredAssumed Answered

Is there a way to set up email alerts from workflow to STOP outside of business hours but have all emails be sent when business hours reopen?

Question asked by Kaleb Dague on Sep 29, 2016
Latest reply on Sep 30, 2016 by Kaleb Dague

Once a case is created, an automatic email is sent to a TEAM in sugar notifying them of that case.  After 15, 30, 45 and 60 minutes, if that case is still NEW, additional email alerts are going out.  I set the scheduler to only send these alerts during normal business hours (M-F 8am - 6pm).  Is there a way to stop all alerts OUTSIDE of business hours and have all alerts be sent when business hours are reached next.