I have 3 emails configured

Question

OK, I had 2 types of members in the Target list: 1. our own system users, 2. a couple contacts with gmail addresses ( 1 valid & 1 invalid for the bounce test). So when I deleted the 2 gmail accounts from the outbound mail queue, it sent out emails to all 4 system users. Then when I updated target list to remove system users & leave the two gmail contacts - it would hang in the queue - I even deleted the bad gmail email and the one remaining valid gmail contact still stayed in the queue (yes I did the mass update to remove the in process flag prior to sending again).

I did another test to add a contact instead of a system user to a non-gmail email account and that went out just fine - so Sugar or Google is preventing sending emails to gmail domain contacts.

Kelly Howe · Accepted Answer

Problem Solved!

The solution was to setup matching email accounts.

Step 1: Admin -> Email Settings

I used my O365 email address (Kelly.Howe@info-teq.com) using mailserver = smtp.office365.com, Port: 587, Encryption: TLS (Note gmail required I use SMTP and not IMAP or POP)

Step 2: Marketing -> Campaign -> Setup Email (use IMAP settings described below)

Then when I setup the campaign email settings where you need to select an email account from a dropdown list box, I setup my O365 email address (Kelly.Howe@info-teq.com) again, but this time using IMAP settings (because SMTP is not an option here): mailserver = outlook.office365.com, Port: 993, Encryption: SSL

Step 3: Marketing -> Create Campaign Wizard or select existing campaign -> create new or select existing Email Marketing content (Edit) This is where you can select your IMAP email address you created from step 2 as it will appear in a dropdown listbox called, "Use Mailbox:"

As a result, my email outbound queue was processing both gmail and regular work account domain addresses!