Hi i am using sugar pro 7.7. I am looking for a click to call feature in sugar to call my clients.
Please take a look at our RT Telephony plugin.It is compatible with your Sugar Pro 7.7 and will allow you to make calls, receive and send text messages along with other advanced telephonic features.
Do you use an existing telephony system? There are plenty of offerings - Find Applications | SugarCRM
Hello Chris Brown,
You can go for some third party Integration.
Is your telephony is asterisk based?
If yes, then You can go through the below link:
Enjay Mulberry - Asterisk Integration Sugar CRM | SugarCRM Module
Dear Hiren Darji,
I am looking for an integration of any VOIP service not asterisk based.
Thankyou for your answer that is what i am looking for.
You should check-out 3CLogic's Computer Telephony Integration (CTI) for Sugar- it is one of the most robust solutions on the market. Not only does it offer click-to-call, but also automatic screen pop of customer records, auto-dialers (predictive, preview, power, progressive), and local presence dialing, which automatically contacts prospects from their own local area code to drastically increase contact rates (by upwards of 400%). It also offers robust reporting, automatic call recording, agent scripting, quality management tools, and inbound call functionality. Check-out the SugarExchange listing for more information: 3CLogic by 3clogic | SugarExchange
If you're still looking for a solution, I would like to recommend checking out Tenfold. They offer integration services with features such as click to dial, automatic call logging, easy note taking and task creation, screen pops on inbound and outbound calls, new lead/contact creation when no matching records, support for cases/opportunities and advanced analytics on the backend. Hope that helps!https://www.tenfold.com/integrations/sugarcrm/
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