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Case's customer information keeps disappearing after saving a note in the portal, why?

Question asked by James Palmisano on Sep 18, 2016
Latest reply on Nov 28, 2016 by Tevfik Tümer

In my company's version of sugar we are about to release the customer portal that is included in sugar enterprise edition.  One problem we are having is when we create a new note in the portal activity view the customer information disappears after the note is saved.  

If I go to the normal sugar UI and go to cases> then the notes subpanel and create a note there and click save the information is now visible again.  The fields Customer and Location are both calculated field which are generated from another module we created.  I think this must have something to do with how portal creates a note but I don't know where that code resides. Please HELP!

 

Best Regards 

 James Palmisano

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