When a case is assigned a email will send to assigned user. I want to change the email body in a table structure so how can i make it possible. can any one please help me. i m using Sugar CRM CE 6.5
Ajit Agarw have you checked workflow management in Admin, find workflow management, once it is clicked in menu on hover of workflow management you will find Alert Email Templates, click it and find the template to updated, in edit view there will be html editor which can be used for table structure in email template.
Or find the workflow from the list from workflows alert section you can find template name, then go to templates to update content.
Hope will this help you
You cannot easily change the content of the standard, out-of-the-box notification emails. From your question, it sounds like you want to change the body of the generic email which gets sent when a user assigns a record to another user.
If that's the case, then you cannot easily change the content unfortunately. I have asked the question directly to Sugar, and was told it was not possible without a lot of code.
Thank You every one for replying.
There is any other way to do this then please suggest me.
Hi Ajit Agarw,
You can deactivate default notification from email settings panel & use workflow & email template of it.
There you can use your own template.
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