AnsweredAssumed Answered

Reset drop down when in edit mode

Question asked by Joe Carter on Sep 13, 2016
Latest reply on Sep 24, 2016 by Alan Apter



I would like to reset a drop down to its default value, blank, when a user tries to edit a record.  Is this possible with On-Demand?


Reason:  We have a call status that tells us what the last status of a call is but if it is the same, logic hook checks for before and after values, I need them to select the same value which will increment a counter, obviously if the status is the same then they don't do anything and the logic thinks nothing has changed.


Hope this makes sense!