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Outlook Claiming to Archive All Sent Messages

Question asked by Jaqi Judson on Sep 8, 2016
Latest reply on Sep 9, 2016 by Lori Arce


We have a user that every email they send outlook thinks it is archiving to Sugar. It puts the flag on everything! The ones that are getting manually archived like the normal process also show the flag and are able to be found in Sugar. The other ones that outlook thinks was archived are no where to be found in sugar. Any thoughts? It's outlook 2013.