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Prevent Logic Hook/Workflow Trigger Firing from a Custom Scheduler

Question asked by Gary Smart on Sep 4, 2016
Latest reply on Sep 5, 2016 by Gary Smart

Hi,

 

I have a custom scheduler job to calculate and update an SLA timer field on Cases, currently running every 5 minutes.

 

Is there anyway to prevent a bean save ($myCase->save()) from firing logic hooks or initiating workflows?

 

For example, we are using Sierra workflow to update a datetime field the first time a case is modified (first response time). However our custom scheduler causes the workflow to trigger and the field to be set. We only want it set on a user-initiated modification.

 

Thanks

Gary.

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