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Custom module functioning in development but not production environment

Question asked by Chris Korzen on Aug 30, 2016
Latest reply on Sep 2, 2016 by Alan Apter

I recently inherited an old installation of 6.1.2 CE that included some customizations intended to automatically assign salespeople and create calls after importing leads. I don't know much about SugarCRM but the code makes sense and I get the general gist.

 

However, though the custom module does exactly what it should in a development environment, it is not running at all in production. I know this to be the case because I've implemented logging in both environments and also logged the db calls. There are no errors reported.

 

I've also diffed the code in both environments and confirmed that it is identical.

 

Is there any guidance on how to diagnose something like this? Is it possible we're missing a setting?

 

Not sure if it matters, but we're running this on IIS with SQL Server.

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