Bud Hartley

Inbound emails - automatically attach them to a contact?

Discussion created by Bud Hartley on Aug 26, 2016
Latest reply on Aug 30, 2016 by Offshore Evolution

I'm having a "senior moment".  I recall that we once had all inbound email to our users automatically connect to the contact based on the email...  Apparently that isn't the case.


Is there a simple way to make this happen or do the users need to manually archive the inbound mail?