Getting an internal 500 error when users attempt to download a file that has been uploaded.
Any initial pointers to what this may be?
I would recommend to check the PHP error logs to see if you can get some more ideas as to what is causing the issue. You are welcome to share the log entries here and maybe we can help solve the problem.
In addition to Chriss' reply, I would suggest you to check web server error logs too(apache logs if you are using Apache as web server), because 500 error should happen on server level, not on app(SugarCRM level).
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