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Sugarcrm upgrade 6.2.0 to 6.5.24

Question asked by Sathya Sai on Aug 22, 2016
Latest reply on Aug 24, 2016 by Ivica Nedeljkovic

I am unable to upgrade sugarcrm 6.2.0 to 6.5.20. Now we have using Sugarcrm version 6.2.0.

 

I got following error while upgrade suagrcrm using Upgrade Wizard under Admin section.

Error: Zip error(0): Status(0): Archive (/cache/upload/SugarCE-6.5.24.zip): Directory(cache/upload/upgrades/temp/kzsL9I)

 

Can you please give an solutions? Its urgent............

 

I gave full permission for upload folder but issue was still persists.

I got following upgrade wizard  logs:

Mon, 22 Aug 2016 09:58:12 -0700 [UpgradeWizard] - setting session variables...
Mon, 22 Aug 2016 09:58:12 -0700 [UpgradeWizard] - At upload.php
Mon, 22 Aug 2016 09:58:13 -0700 [UpgradeWizard] - finding new files for upgrade
Mon, 22 Aug 2016 09:58:13 -0700 [UpgradeWizard] - *** UW using [ ] as source for patch files.
Mon, 22 Aug 2016 10:02:03 -0700 [UpgradeWizard] - setting session variables...
Mon, 22 Aug 2016 10:02:03 -0700 [UpgradeWizard] - At upload.php
Mon, 22 Aug 2016 10:02:03 -0700 [UpgradeWizard] - running upload
Mon, 22 Aug 2016 10:02:03 -0700 [UpgradeWizard] - File uploaded to /home/tcsapp0/public_html/apps/apps_new/cache/upload/SugarCE-Full-6.5.24.zip
Mon, 22 Aug 2016 10:02:03 -0700 [UpgradeWizard] - extracting manifest.

Can you help any one?

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