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Dev Answers & Best Practices how to implement round robin assignment in different modules for sugarcrm 6.5?

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how to implement round robin assignment in different modules for sugarcrm 6.5?

Rodolfo Tuble over 7 years ago

I want to use the round robin assignment of SugarCRM for a different module, but I can't seem to find it in my admin menu, where does it usually hide for version 6.5 and how can I apply to it to a different module?

0 M Waleed Raza over 7 years ago

In CE you have do to it yourself .
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0 Rodolfo Tuble over 7 years ago in reply to M Waleed Raza

well that sucks, thank you for the information. I guess I'll go start making one.
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0 M Waleed Raza over 7 years ago in reply to Rodolfo Tuble

Yes go fit it its simple, make assignment time(datetime) field in user module when assignment done update that field for that user , and then get user list by assignment time in ascending to assign new record.
Good luck
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0 Shad Mickelberry over 7 years ago in reply to Rodolfo Tuble

You can also do a query to find the user who has been assigned the fewest records that day/whatever timeframe. If you are going to be doing a lot of this type work you may want to look at Process Manager by SierraCRM.
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