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Sugar Outlook Plugin vs. RivaSync?

Question asked by Charity Valk on Jul 28, 2016

Does any one have any experience using Outlook Plugin and/or Riva to sync emails, contacts, meetings, calls? Would like some feedback RE: pros and cons of each.

 

Some specific points I'd like feedback on:

-Is there a way to categorize as a Call in Outlook so that it will sync to Calls Module instead of Meetings Module?

-How do users select specific emails to sync to Sugar?

-Do Contacts sync reliably? What issues have you seen and did you find a solution?

-Are there issues when users accept meetings on mobile devices when they use iOS native mail/calendar instead of Outlook App/Mobile versions?

 

Thanks for any feedback.

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