There are four types of users in Sugar: Regular User, System Administrator, Group User, and Portal API User. We want add another user type, name is "Agent". Is it possible ? If "yes", then how it is possible?
This is possible by going to Admin > Dropdown Editor and adding a value to the user_type_dom list. However, note that this may have some unintended side effects because it is used to determine the user's permission set in Sugar. Instead, I would recommend adding a new dropdown field with your own custom list of options that includes "Agent". I hope that helps!
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