AnsweredAssumed Answered

Create call from contact relates to Account not the contact so no link back

Question asked by Joe Carter on Jul 14, 2016
Latest reply on Jan 4, 2018 by Kenneth Brill

Hi

 

We are using SugarCRM 7.7 Enterprise and have noticed that if we create a Call from the sub panel within Contact it automatically relates it to the Account and adds the Contact, this was different in 7.6

 

The problem my users have is now when in the Calls module and open a call that was create in the Contacts there is no way to get to that Contact as it is now linked to Account.  Preview panel is ok but you can't edit in the preview panel when in a module, you can in List View.

 

I have added code to default Calls related module to Contacts but this is clearly not going to work from Conatcts subpanel.

 

Please can someone tell me how I can default a call from Contacts to a Contact not an Account!

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