Hi, I can login and input data but cannot find any information and data we saved. It shows empty in any pages. Our IT team couldn't sort it out either. I appreciate if you could help me on this regard at your earliest convenience. Thank you.
So if you open a Contact record for example it just shows a blank page?If so could you ask your IT for the PHP error logs on the server and post any FATAL errors that you see in there here?
That should help identifying the root cause.
I have turned 2 -step verification on to sort it out according to our IT
team but still have the same problem which any contact or any information
in the system shows a blank page. Your prompt action would be really
On Fri, Jul 8, 2016 at 11:07 AM, Dennis Wangerin <email@example.com
Hi Eloise, as mentioned please provide any FATAL errors in the PHP error logs from the server to get a clear picture about the issue - without this is it not possible to diagnose the blank page.
Please find the capture below. It shows empty data when I try to find
Thanks a lot for the screenshots, with those I was able to identify the issue: Your user is not in the Global Team, so with that you don't have access to any record. In order to correct this please contact one of your CRM Administrators to add your user to the Global team in Admin > Team Management. Maybe the team was removed by accident, adding it will allow you to access all records in that team again. Let us know if adding your user there solved it for you. We have more around this topic also in the documentation:
Retrieving data ...