I'm not sure how to describe this so I'll just use some images. Normally, whether I'm working on a lead or an account, either way it usually works the same. Let's say I've called a customer and left a voicemail. I use the notes to track this. I click on "Create Note or Attachment" in the History section. It normally expands like so:
But sometimes it doesn't expand, it opens it's own page, like this:
Can anyone tell me why Sugar would do this and how I can get it to work like the top one ALL the time? My Sugar CE version is 6.5.23.