AnsweredAssumed Answered

Clicking "create note or attachment" sometimes opens up the wrong page

Question asked by Scott Moore on Jun 15, 2016
Latest reply on Apr 27, 2017 by Alexis Wilke

I'm not sure how to describe this so I'll just use some images. Normally, whether I'm working on a lead or an account, either way it usually works the same. Let's say I've called a customer and left a voicemail. I use the notes to track this. I click on "Create Note or Attachment" in the History section. It normally expands like so:



But sometimes it doesn't expand, it opens it's own page, like this:



Can anyone tell me why Sugar would do this and how I can get it to work like the top one ALL the time? My Sugar CE version is 6.5.23.