AnsweredAssumed Answered

rename user

Question asked by aimilios hoteque on Jun 2, 2016
Latest reply on Jun 6, 2016 by aimilios hoteque

Hello guys,


Issue I cannot create new users and assign them to inquries(cases).


A work around I found was to rename old existing users, how ever when renaming a user (from users management & mysql db) the first name, last name, username are being renamed but when I assign the user to a case the "Assigned to: OLD USERNAME" despite the new data. Searched for hard-coded files but found nothing. Searched the database possible data but still (checked obvious tables because the db is huge and tables are countless).


Do you have any idea where that data might be fetched from?


Thank you in advance,