AnsweredAssumed Answered

customers not being recognised by sugar plugin for outlook

Question asked by Mark Potten on Jun 1, 2016
Latest reply on Jun 3, 2016 by cweinlich

Some of our customers are not being recognised by the Outlook plugin

 

even on creating a customer through the plugin it then does not link the emails to the contact card. I have a suspicion it is due to the formate of the email address

 

first name last name <firstname.lastname@customeraccount.com.au> where the sugar customer record only has firstname.lastname@customeraccount.com.au

 

this is very frustrating as this is a key feature that we use for maintaining correct records of customer contact.

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