AnsweredAssumed Answered

How notify portal user???

Question asked by Jérôme Blanchard on May 27, 2016
Latest reply on Jun 1, 2016 by Liam Hastings


My question is quite easy and essential for a tool which manage cases.

I would like to inform the portal users (which is a contact who belongs to an account) when a change occurs on their cases (new notes, change of status).

It seems to be impossible... How user can be informed without go regularly on the portal???