Jérôme  Blanchard

Notify the case contact after a case resolution

Discussion created by Jérôme Blanchard on May 23, 2016
Latest reply on May 23, 2016 by jshaheen

Hi all,

Thanks to the process definition I would like to send an email to the contact defined on a case, when this one is resolved and I don't find the solution to do that.

When I select "To" on the "Message Event" I find:

Role

Team

Recipient

User

I can find the user (and the manager of the person) who created the record, modified or is assigned to the record. But not the contact entered at the creation of this case.

Do you know how can I do that?

Thank you for your help.

 

Best regards,

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