AnsweredAssumed Answered

Can't convert a lead

Question asked by Steve Cox on May 16, 2016
Latest reply on May 19, 2016 by ahvaghasia

Hi,

 

I'm using 7.6.1. Pro.

 

When trying to convert a lead, if I try to create both a new account and contact, then the 'convert' button remains inactive. I've tried to ensure all the required fields of these two records are complete.

 

If I associate both an existing contact and account, then I can 'convert' the lead.

 

Any thoughts on the best way to trouble-shoot this?

 

Thanks

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