AnsweredAssumed Answered

Can't convert a lead

Question asked by Steve Cox on May 16, 2016
Latest reply on May 19, 2016 by ahvaghasia



I'm using 7.6.1. Pro.


When trying to convert a lead, if I try to create both a new account and contact, then the 'convert' button remains inactive. I've tried to ensure all the required fields of these two records are complete.


If I associate both an existing contact and account, then I can 'convert' the lead.


Any thoughts on the best way to trouble-shoot this?