AnsweredAssumed Answered

How to create an "Email template containing system-generated password"

Question asked by Tim Rose on May 2, 2016
Latest reply on May 3, 2016 by Lori Arce

I am trying to reset a user's password but I'm hitting some road blocks.  I have gone to Admin - Password Management - Enabled Forgot Password feature but it requires an email template to be assigned. The create button for "Email template containing system-generated password" or "Email template containing system-generated link to reset password" is greyed out. I can click on the edit button and complete the template but once i hit save, the template is lost and I am not able to generate a reset link or password for a user. Quite frustrating. Can anyone help me?

Thanks,

Tim

 

System-Generated Passwords

Enable System-Generated Passwords Feature: Information
    A primary email address is required for each user in order to use this feature.
System-Generated Password Expiration
None Password Expires in Password Expires upon logins

User Reset Password

Enable Forgot Password feature: Information
    A primary email address is required for each user in order to use this feature.
Generated Link Expiration: Information
None Link Expires in
Enable reCAPTCHA Validations: Information

Email Templates

Email template containing system-generated password:
Email template containing system-generated link to reset password:

 

Version 7.2.2

Sugar Version 6.5.20 (Build 1001)

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