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Can inbound emails be used to create data in a custom module?

Question asked by Joshua Stewart on May 2, 2016
Latest reply on May 2, 2016 by Joshua Stewart


I am evaluating SugarCRM for use at work. I am considering disabling the Case functionality and replacing it with the FayeBSG JIRA Issues module/connector.

I am curious to know if it is possible to configure SugarCRM to receive inbound emails, which could be processed and automatically create a new issue in this JIRA issues custom module.

I can see that cases can be automatically created from inbound emails. Can the same be done for creating data in a custom module?