target import primary email

We are trying to send out a Campaign, which tests ok, and we have imported a target list with emails.

This all appears ok but Campaign didn't send and when checking error logs the email addresses in the Targets aren't Primary Email Address.

I have looked everywhere and can not see how to set the imported email address as primary and there are over 1500 don't want to update them manually. Does anyone know how to import emails into Targets and set them to Primary or send a Campaign using any any email from the Target.

Can this be done via mass update?

Using 7.6.2.1 Ent

Any help or pointers much appreciated.

0 Lori Fuller over 8 years ago

Joe,
This is a known defect and can be reviewed here. As a workaround, you can mass update the records within the Targets listview. If the records have multiple email addresses, the mass update process will set the top email address as primary.
Kind Regards,
Lori Arce
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0 Joe Carter over 8 years ago in reply to Lori Fuller

Hi Lori
I have checked the Target list view and there is no mass update for email and can't be changed in Studio either. If you have done this can you give me exact steps please. Also do you know if Campaigns can send to a non-primary email?
Kind Regards
Joe
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0 Lori Fuller over 8 years ago in reply to Joe Carter

Joe,
From the Target listview, filter on the targets that are in the campaign target list and then select them all. From there, click on the Action menu and select "Mass Update". You may need to scroll down to view the Mass Update options. If all the targets are assigned to the Global team, then mass updating them to the Global team should suffice.
Correct, campaigns will only send to primary email addresses.
Hope this helps!
Lori
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0 Joe Carter over 8 years ago in reply to Lori Fuller

Hi Lori
Wow I have know some bugs in SugarCRM over the years but this is a clanger!
Your fix worked updating records already assigned to Global mass updating them to Global again worked, but then we have the 1000 record limit issue but at least its something, hopefully will be fixed properly.
Kind Regards
Joe
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