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Integration of LiveChat - Subpanels are not shown

Question asked by Michael Scheiwe on Apr 11, 2016
Latest reply on Apr 11, 2016 by Michael Scheiwe

Hi!

 

I installed the module of LiveChat and it works so far, as I can create leads, contacts, accounts und opportunities directly fom the chat application

 

The problemis, that the module itself in Sugar integrated, shows the transrcipted chats. But when I want to match a transcript to one of the 4 Modules above, nothing gets saved.

 

And Livechat is not shown as subpanel in accounts, contacts, leads, and opportunities.

 

But the relations are given as shown in the attached screenshot.

 

Thanks for support in advance!

 

M.

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