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outlook plugin 2.1.0 in side panel Issue identifying contact in Sugar

Question asked by Kimberly Wolfe on Apr 7, 2016

I am in the process of testing the outlook plugin 2.1.0 and the side panel is not identifying previously synced contacts in Outlook.  I also tried to delete the contact and resync again and it still is not bringing up the contacts info in the side panel.  I checked her name and email addresses to make sure they are exactly spelled the same and checked for spaces but the side panel still says no contact found when there is a contact in the SugarCRM.  Any suggestions would be helpful.