Disable Assignment Notification On Module In SugarCRM

I'm also interested in knowing if this is possible?

Hi Saiyed Faisal,

We can achieve this by extending module bean and override the send_assignment_notifications function. Extending bean you can refer this community link :

Sugar Bean Override Not Working 

Hope it helps !

Thank you.

Vignesh V mentioned extending the module's bean above. I made an example of how a developer might do this.

Before considering applying any modifications to SugarBeans, I urge extreme caution. Altering existing logic in beans can have negative effects.

I made the attached Module Loadable package that extends the Products(QLIs) module's bean to turn off assignment notifications for only this module. I achieved this by simply overriding the send_assignment_notifications method as an empty method that does nothing.

This package contains the following to files:

custom/modules/Products/Product.php

<?php
require_once('modules/Products/Product.php');
class CustomProduct extends Product
{
function send_assignment_notifications($notify_user, $admin) {
}
}

custom/Extension/application/Ext/Include/customProductBean.php

<?php
$objectList['Products'] = 'Product';
$beanList['Products'] = 'CustomProduct';
$beanFiles['CustomProduct'] = 'custom/modules/Products/Product.php';

Note: Sorry for the multiple edits/alerts for this. Initially linked wrong package to response.

Hi Patrick,

I have followed the same approach in SugarCRM Enterprise 7.9.2.0 in Leads module. It is working fine for me.

Below is what i have done.

Created a file in "custom/Extension/application/Ext/Include/Leads.php" and added below parameters

<?php
$objectList['Leads'] = 'Lead';
$beanList['Leads'] = 'CustomLead';
$beanFiles['CustomLead'] = 'custom/modules/Leads/Lead.php';

Created "Lead.php" file in "custom/modules/Leads" and customized the assignment notification function to send notification to Lead only when "$this->lead_type_c == "Parent"

<?php
require_once("modules/Leads/Lead.php");
class CustomLead extends Lead {
public function __construct() {
parent::__construct();
}
function send_assignment_notifications($notify_user, $admin)
{
if ( ($this->object_name == 'Lead') || (isset($notify_user->receive_notifications) && $notify_user->receive_notifications) ) {
if($this->lead_type_c == "Parent")
{
$this->current_notify_user = $notify_user;

$templateName = $this->getTemplateNameForNotificationEmail();
$xtpl = $this->createNotificationEmailTemplate($templateName, $notify_user);
$subject = $xtpl->text($templateName . "_Subject");
$textBody = trim($xtpl->text($templateName));

$mailTransmissionProtocol = "unknown";

try {
$mailer = $this->create_notification_email($notify_user);
$mailTransmissionProtocol = $mailer->getMailTransmissionProtocol();

// by default, use the following admin settings for the From email header
$fromEmail = $admin->settings['notify_fromaddress'];
$fromName = $admin->settings['notify_fromname'];

if (!empty($admin->settings['notify_send_from_assigning_user'])) {
// the "notify_send_from_assigning_user" admin setting is set
// use the current user's email address and name for the From email header
$usersEmail = $GLOBALS["current_user"]->emailAddress->getReplyToAddress($GLOBALS["current_user"]);
$usersName = $GLOBALS["current_user"]->full_name;

// only use it if a valid email address is returned for the current user
if (!empty($usersEmail)) {
$fromEmail = $usersEmail;
$fromName = $usersName;
}
}

// set the From and Reply-To email headers according to the values determined above (either default
// or current user)
$from = new EmailIdentity($fromEmail, $fromName);
$mailer->setHeader(EmailHeaders::From, $from);
$mailer->setHeader(EmailHeaders::ReplyTo, $from);

// set the subject of the email
$mailer->setSubject($subject);

// set the body of the email... looks to be plain-text only
$mailer->setTextBody($textBody);

// add the recipient
$recipientEmailAddress = $notify_user->emailAddress->getPrimaryAddress($notify_user);
$recipientName = $notify_user->full_name;

try {
$mailer->addRecipientsTo(new EmailIdentity($recipientEmailAddress, $recipientName));
} catch (MailerException $me) {
$GLOBALS['log']->warn("Notifications: no e-mail address set for user {$notify_user->user_name}, cancelling send");
}

$mailer->send();
$GLOBALS['log']->info("Notifications: e-mail successfully sent");
} catch (MailerException $me) {
$message = $me->getMessage();

switch ($me->getCode()) {
case MailerException::FailedToConnectToRemoteServer:
$GLOBALS['log']->fatal("Notifications: error sending e-mail, smtp server was not found ");
break;
default:
$GLOBALS['log']->fatal("Notifications: error sending e-mail (method: {$mailTransmissionProtocol}), (error: {$message})");
break;
}
}
}
}
}
}

Hope it helps..

Hello

There is something equivalent to the php version of $bean->save(false); to avoid user email notificacion by API REST Calls?

Or some variable flag on the json of rest/v10/Accounts POST?

Hi Patrick McQueen,

What is file name where we will get default send_assignment_notifications function code?

data/SugarBean.php

Hi Patrick McQueen,

Thank you for quick reply. I tried solution you have mentioned in this thread, but it is not working. I am trying to disable default assignment notification of a particular user. Do you know how to achieve it?

Hi Aakanksha,

Disabling assignment notifications per user is a function in the user interface: a checkbox in their user profile. I assume you are trying to disable the notification for just one user in a particular module. That is next level beyond what I demonstrated above. Also, what I demonstrated above is neither supported nor recommended. It was just a proof of concept for those who felt risking the consequences were worth resolving the stated use case in this thread. I personally am not able to help you take this proof of concept to the next level. Perhaps another developer here is ready with some ideas.

Hello

If you are in a logic hook or so, you need to send false on the save function like this. $bean->save(false); so the notification for the $bean module is not sent.

Otherwize, you need to alter/custom the save function of the class module itself.

I don't know if this still working on sugar version greather than 6.x but you can alter the file <sugar>/modules/<module>/Save.php as on "modules/Quotes/Save.php" and do the same as on $focus->save($check_notify); where $check_notify is false.

Ultimatilly, you can custom the save function on the class directly like the one used on modules/Quotes/Quote.php at the function save() and do the same as on Save.php file:

public function save($check_notify = false)
{
// CL Fix for 14365. Have a default quote_type value
if (!isset($this->quote_type) || empty($this->quote_type)) {
$this->quote_type = 'Quotes';
}

return parent::save($check_notify);
}

Now, when you determinate wich scenario works for you, you can add the logic that you need like check if the global $current_user has checked recieve system notifications or some other logic.

Thanks