AnsweredAssumed Answered

Why is the Outlook plugin asking for Sugar password repeatedly?

Question asked by on Apr 1, 2016
Latest reply on Jul 18, 2017 by Kit Parenteau

I am running an "onsite" instance of SugarCRM (version with the Outlook 2010 32 bit Plugin (version 2.1.0) and throughout the day I am repeatedly asked for my Sugar password within Outlook. Once entered it works fine for a period of time (hour or two) and then the username/password dialog pops up with the password field empty. The username seems to be stored properly within the plugin setting, however the password is not. Other users I have spoken to within my place of business do not have this issue. I seems to be a local situation. Is there a timeout setting or something of that nature that I'm not seeing within the plugin settings?


Any suggestions would be appreciated, Thanks.