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After upgrade to version 6.5.23 case status closed missing

Question asked by kyriakoy on Apr 1, 2016

Hello to all,

After upgrade to Version 6.5.23 case status "Closed" is missing from drop-down menu when edit a new case.

Value "Closed" exist in Studio field "Status" for cases (drop-down menu edit). We already have made Admin -> Quick Repair and Rebuild.

In case this can help, below is the code from vardefs.php (before and after upgrade):

 

Before :

..................

array (

'name' => 'status',

'vname' => 'LBL_STATUS',

'type' => 'enum',

'options' => 'case_status_dom',

'len' => 100,

'audited'=>true,

'comment' => 'The status of the case',

),

..................

 

 

After upgrade:

..................

'status' =>

array(

'name' => 'status',

'vname' => 'LBL_STATUS',

'type' => 'dynamicenum',

'options' => 'case_status_dom',

'len' => 100,

'audited' => true,

'comment' => 'The status of the case',

'dbtype' => 'enum',

'parentenum' => 'state',

),

Can anybody knows how this affect the dropdown menu when edit cases?

 

Thanks,

Nikos

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