We are trying to track how many times a case is updated from one state to another or when it gets reassigned. I can export the most recent case information, but so far I cannot find a way to locate the logs to export and report on. Does anyone know if this is possible?
Jennifer,
The Change Log is not directly exportable from the UI. If you have Enterprise edition or above, you can create an Advanced Report where the query is pulling from the cases_audit table. Once you build your query and run the report, you will be able to export it.
Other than that, if you have direct access to your database, you can access that information within the cases_audit table.
Hope this helps,
Lori