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(Campaign) How to know who click on the Tracker ?

Question asked by edouardk on Mar 13, 2016
Latest reply on Apr 24, 2016 by Bhavin Patel

Hello

 

It's been a long time I use Sugar CRM and I still do not know how to record the contacts/emails from people who clicked on the tracker on my email campagn.

 

I know how many contacts have clicked but I don't know who exactly. The fields Contacts & email are empty.

 

For Sent messages/Read messages I know who received and read the email, the fields are not empty.

 

I think I have to add manually an ID in the tracker URL maybe ?

 

 

Thanks for help

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