AnsweredAssumed Answered

(Campaign) How to know who click on the Tracker ?

Question asked by edouardk on Mar 13, 2016
Latest reply on Apr 24, 2016 by Bhavin Patel



It's been a long time I use Sugar CRM and I still do not know how to record the contacts/emails from people who clicked on the tracker on my email campagn.


I know how many contacts have clicked but I don't know who exactly. The fields Contacts & email are empty.


For Sent messages/Read messages I know who received and read the email, the fields are not empty.


I think I have to add manually an ID in the tracker URL maybe ?



Thanks for help