Error Stage commit failed When Upgrading from 6.5.22 to 7.6.1

Hi David,

This looks like it may be a permissions error. Can you verify that you have your system setup to match our Required File System Permissions?https://support.sugarcrm.com/Knowledge_Base/Administration/Platform_Management/Required_File_System_Permissions_on_Linux/ Also, that last error message generally means there is a helpful error message in the sugarcrm.log file. Can you inspect that file and look for anything that may be helpful in determining what is going on?

-Alan

Hi Alan:

I use the following settings. And I have upgraded other instances without major issue.

find . -type d -exec chmod 0755 {} \;

find . -type f -exec chmod 0644 {} \;

find ./cache -type d -exec chmod 0775 {} \;

find ./cache -type f -exec chmod 0664 {} \;

I replace "./cache" with "./modules", "./custom", and "./data" in both of the above  lines to run all the changes on those directories and files.

Lastly I run these lines to change the final file permissions and owner.

chmod 664 config.php config_override.php

chown -R apache:apache <instance name>

Still have not resolved.

Best Regards,

David

Hi David,

Does your config.php or config_override.php have anything set for $sugar_config['default_permissions']['dir_mode']? Does the directory "upgrade/scripts/post/" exist?

-Alan

Alan:

my copnfig.php was set like this;

  array (

    'dir_mode' => 504,

    'file_mode' => 432,

    'user' => 'apache',

    'group' => 'apache',

  ),

I changed it to; (all my other instances had dir_mode' => 1528)

  array (

    'dir_mode' => 1528,

    'file_mode' => 432,

    'user' => 'apache',

    'group' => 'apache',

  ),

Tried upgrading, same issue. ERROR: Exception: Unable to create directory: /var/www/vhosts/EBDted.staging.expertbizdev.com/upgrade/scripts/post

The the directory "upgrade/scripts/post/" does not exist in any of my 6.5 instances. It look to me that the "Upgrade" directory gets created during the V7 upgrade process. All my successful 6.5 to 7 instances have the upgrade/scripts/(post, pre & sql) directory.

Thinking of creating the directories and giving it another go.

- David

Alan:

I created the "upgrade" directory and sub-directory "scripts" (with sub-directories post, pre & sql). Kept dir_mode' => 1528.

This time the upgrade was successful. Thanks for your input.

- David