I try to update my Sugarcrm, but I get a white screen for the upgrade wizard.
My Sugarcrm is hosted by Infomaniak on a non dedicated server.
Can you help me ?
Are there any messages in the sugarcrm.log file or in the upgrade log file? Any additional information you can provide will help narrow down possible root causes.
Oups sorry I forgot :
Fri Feb 19 14:20:23 2016 [9ac4071e-5620-68d2-6b91-56c715051167][FATAL] Failed to load original or custom subpanel data for kbdocuments in modules/KBDocuments/metadata/subpanels/default.php
But, the message was not clear for me.
Thanks for your help.
Are we talking 5.6 or 6.5 here?
If it is 6.5, you might want to clear your cache folder (in sugarCRM webroot) before trying to update.
Do NOT do that with SugarCRM version before 6.4, as you will lose your uploads.
You have right , it's 6.5.16.
Thanks for your help, but what do you mean by clear ? delete ?
yes, you can delete the content of your cache folder, which also contains the working directory of the updater. Also make sure your Cronjob is not running for the time of your upgrade.
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