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Issue syncing meetings in outlook with Sugar Plug-in for Outlook 2013 32 Bit 2.1.0

Question asked by Monica Kadange on Feb 21, 2016
Latest reply on Mar 3, 2016 by Alex Nassi

I have recently updated to use Sugar Plug-in for Outlook 2013 32 Bit 2.1.0 for Microsoft Outlook 2013 . I have installed successfully and configured all settings in Outlook 2013. However, its seems I cannot sync any of my Appointments - the option is greyed out.   According to the documentation, you only get this issue if you do not have the correct role to edit meetings in SugarCRM. I am an administrator on the Sugar instance (SugarCRM Professional, Version 7.5.0.1) so I have access to all modules.

 

Has anyone else had this issue?

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