AnsweredAssumed Answered

Inbound Email Case Priority

Question asked by Megan Sheehan on Feb 18, 2016
Latest reply on May 11, 2016 by Alex Nassi

Hello, we are using the inbound email functionality to create cases automatically. Even though the priority field's default value is set to medium, cases created from the inbound email queue are assigned a priority of high. Is this a bug? Is there a way to change this? (7.5 Enterprise)