AnsweredAssumed Answered

text field not saving all text on save

Question asked by damund on Feb 4, 2016
Latest reply on Feb 4, 2016 by damund

I have a text field that has 2 issues:

Issue 1: Suddenly the field only saves the first letter of the field contents upon save.


field contains = test

click save

field saved  and now contains = t

I am at a loss I have no idea why it is doing this.


Issue 2: If the record is edited in any way the same field is emptied. This happens even if you do not alter the contents of the field.


In record for Bob Johnson

I add a note in the notes field (This is not the field with an issue)

The field with an issue contains = 123 (this has not been changed)


Bob Johnson

Note is saved

but the other field containing 123 is now empty.


This is very confusing any assistance would be greatly appreciated.

I am working with SugarCRM CE 6.5.13