AnsweredAssumed Answered

conditional notes on Case

Question asked by Francesca Shiekh on Feb 2, 2016

I have the need to add some notes on Cases based on Case content and related records.

In 6.5 I had an after_retrieve logic hook that was populated with the information and added as a read-only field at the top of the Detail View.

In v7 it seems to be giving me a lot of problems when the record is edited. I can't seem to narrow it down.

 

Other than using a Dashlet in the Itelligence pane, what is the best way to add a read-only non-db note to the case?

Outcomes