I've set up a group mailbox in Sugar that is linked to my Gmail. So far Sugar is picking up all the emails as long as I mark them Unread. However it's having troubles picking up the replies of those emails even though I marked them Unread too. Occasionally it works but I don't know how and why. Does anyone know what the problem is? It's quite annoying since we can only see the beginning of each conversation in Sugar.
Thanks in advance.