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Email replies not picked up by Sugar

Question asked by SongJie on Jan 29, 2016

Hi

 

I've set up a group mailbox in Sugar that is linked to my Gmail. So far Sugar is picking up all the emails as long as I mark them Unread. However it's having troubles picking up the replies of those emails even though I marked them Unread too. Occasionally it works but I don't know how and why. Does anyone know what the problem is? It's quite annoying since we can only see the beginning of each conversation in Sugar.

 

Thanks in advance.

Song

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