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For single Inbound mail more than one cases is created

Question asked by Anurag Tiwari on Jan 28, 2016

For single Email more than one cases is generated with same Subject  but Case id is different.


Few eg. along with case-IDs given below for your reference ---


Subject Line

Case IDs



plastic table cover/ walmart audited factory/kinshun factory

865561 / 865562

Your Order is Confirmed.

865560 / 865559

Designer Sarees

865552 / 865553