one of our customers has configured using Outlook as Email client, so Outlook opens with a new email and the email address is placed in the ‘To’ field.
The questiuon is: Can you in the same action take the content of a field on the contact record and insert into the 1st line of the email?
Specifically, they have a custom field called ‘Salutation for correspondance’ on contact records which they would like to add to the 1st line.
Is that possible or has anybody done that before ?
Thanks in advance.