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Outlook email from Sugar

Question asked by Norbert Groene on Jan 27, 2016
Latest reply on Feb 1, 2016 by Thomas Rychlik

     Hi,

 

     one of our customers has configured using Outlook as Email client, so Outlook opens with a new email and the email address is placed in the ‘To’ field.

 

The questiuon is: Can you in the same action take the content of a field on the contact record and insert into the 1st line of the email?

 

Specifically, they have a custom field called ‘Salutation for correspondance’ on contact records which they would like to add to the 1st line.

 

Is that possible or has anybody done that before ?

 

Thanks in advance.

 

Greetings,

Norbert

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