I really love the new outlook plugin 2.1.0! Kudo's for the team!
But there's is one thing i really don't understand. Why is the check on the email adres case sensitive? Harold@dummyemail.com (Sugar) won't be found when the email in outlook is: harold@dummyemail.com
(Yes, it doesn't make sense to have a capital in the email adres, but i know this happens a lot)
Hi Harold,
Thank you for pointing this out and glad to hear you're enjoying 2.1.0! This is a known defect, 75320, that was recently reported to our engineers. This is still being investigated for upcoming versions of the plug-in.
Thanks!
Alex
Hi Harold Masselink,
If you have not already upgraded, please try testing this again in the 2.2.0 release of the Outlook Plug-in as it was released recently: Version 2.2.0 of the Outlook Plug-in Released!. I just tested this locally and everything seems to be working properly.
I hope this helps!
Alex
Hi Alex. We are in the process of sugar implementation and I just encountered the same problem. CRM email info was User@email.com and outlook calendar appointment couldn't match user@email.com to User@email.com
We are using plugin 2.4.2 Build 17.10.24.46
Hi Igor Zaika,
Just now I tested this in a stock version of Sugar 7.10.2 with OPI 2.4.3. I was not able to reproduce this behavior - the search function works as intended regardless of capitalization.
As a next step, I recommend upgrading the Outlook plugin to the latest version. If the search function is still not working well, then please open a support case at our support portal.
Nathaniel
Hi Nathaniel.
Thank you very much for the email.
Where do I find latest plugin version?
Regards,
Igor.
Igor Zaika
Director, IT | Sensiba San Filippo LLP
Tel: (925) 271-8700 x6430 | Fax: (925) 271-8715 | ssfllp.com<http://www.ssfllp.com>
LinkedIn<https://www.linkedin.com/in/izaika> | Twitter<https://twitter.com/ssfllp> | Facebook<https://www.facebook.com/SensibaSanFilippo/>
NOTICE: The information contained in this e-mail is legally privileged and confidential information intended only for the use of the addressee. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this e-mail message is strictly prohibited.
Hi Igor Zaika,
Here is how you can download the latest version:
You can also find details on this in our documentation. Hope this helps!
Nathaniel
That’s exactly where I got my current version from.
Igor Zaika
Director, IT | Sensiba San Filippo LLP
Tel: (925) 271-8700 x6430 | Fax: (925) 271-8715 | ssfllp.com<http://www.ssfllp.com>
LinkedIn<https://www.linkedin.com/in/izaika> | Twitter<https://twitter.com/ssfllp> | Facebook<https://www.facebook.com/SensibaSanFilippo/>
NOTICE: The information contained in this e-mail is legally privileged and confidential information intended only for the use of the addressee. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this e-mail message is strictly prohibited.
Hi Igor Zaika,
Great! We frequently update the Outlook plugin - whenever that happens, you can download the latest version from your user profile. In your earlier message you mentioned you were using an old version.
If upgrading the plugin does not resolve it, then please open a support case and we will work with you to troubleshoot further.
Nathaniel
So, what is the latest plugin version?
Igor Zaika
Director, IT | Sensiba San Filippo LLP
Tel: (925) 271-8700 x6430 | Fax: (925) 271-8715 | ssfllp.com<http://www.ssfllp.com>
LinkedIn<https://www.linkedin.com/in/izaika> | Twitter<https://twitter.com/ssfllp> | Facebook<https://www.facebook.com/SensibaSanFilippo/>
NOTICE: The information contained in this e-mail is legally privileged and confidential information intended only for the use of the addressee. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this e-mail message is strictly prohibited.
Hello Igor Zaika,
The latest version of OPI is 2.4.3. This is also listed in the downloads tab of your user profile in SugarCRM. Although the above bug is not documented to occur in 2.4.2, sometimes simply reinstalling the plugin can resolve such errors. Were you able to try this?
Best wishes,
Nathaniel
Hi Igor Zaika,
After looking into this further, it is also possible that you are experiencing defect 80175. This is resolved in OPI 2.4.4 which was released yesterday. We recommend upgrading to this version using the same steps mentioned above, then check to see if the issue is still occurring for you.
Best wishes,
Nathaniel
Hi Nathaniel.
I was able to upgrade and looks like we are good now.
Thank you very much for your help!
Best,
Igor.
Igor Zaika
Director, IT | Sensiba San Filippo LLP
Tel: (925) 271-8700 x6430 | Fax: (925) 271-8715 | ssfllp.com<http://www.ssfllp.com>
LinkedIn<https://www.linkedin.com/in/izaika> | Twitter<https://twitter.com/ssfllp> | Facebook<https://www.facebook.com/SensibaSanFilippo/>
NOTICE: The information contained in this e-mail is legally privileged and confidential information intended only for the use of the addressee. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this e-mail message is strictly prohibited.
Hi Igor Zaika,
After looking into this further, it is also possible that you are experiencing defect 80175. This is resolved in OPI 2.4.4 which was released yesterday. We recommend upgrading to this version using the same steps mentioned above, then check to see if the issue is still occurring for you.
Best wishes,
Nathaniel