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Can i convert Emails to Notes?

Question asked by Tarun Dave on Jan 13, 2016
Latest reply on Jan 14, 2016 by Tarun Dave

Can i convert Emails to Notes for a Selected Case?


When working with a Case, Notes and Emails both are sub-panel for a selected Case. Many time we need to Send reply for a Case via Email and we would like to convert the body of the Email Content to Notes. Otherwise the user will have to add this content to into the Notes and generates Notes for a case.