How can I set up an email alert when a process is overdue?
As I am enforcing mandatory fields (through an Activity) I would like to send an email when the process is pending and when it is overdue (via email) to the account creator. I will eventually escalate this issue if there is no furhter actions after a longer period, of course.
I have tried different iterations but so far I have been unable to do it.
Please find attached a graphic representation. It is a bit messy (i know ) but i have been trying everything I can to make it work.
The process stops at the activity level awaitng for a routing.
I would appreciate all the help you could give me.