AnsweredAssumed Answered

Overdue Process alert (7.6 on-demand)? 

Question asked by Eric Gonzalez on Jan 14, 2016
Latest reply on Jan 15, 2016 by Eric Gonzalez

Hi Guys,

 

How can I set up an email alert when a process is overdue?

As I am enforcing mandatory fields (through an Activity) I would like to send an email when the process is pending and when it is overdue (via email) to the account creator. I will eventually escalate this issue if there is no furhter actions after a longer period, of course.

I have tried different iterations but so far I have been unable to do it.

 

Please find attached a graphic representation. It is a bit messy (i know ) but i have been trying everything I can to make it work.

The process stops at the activity level awaitng for a routing.

Newaccounts.PNG

 

I would appreciate all the help you could give me.

 

Thanks

H

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