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Installation stuck on FTS setting check

Question asked by travis@cloud-elements.com on Jan 8, 2016
Latest reply on Sep 5, 2016 by Günter Swatschina

I'm trying to install SugarCRM 7.6.1 onto Ubuntu 12.04, ElasticSearch 1.4.4.

 

After filling out the Database Configuration page, I click Next.  A small modal pops up related to DB settings validation, which then goes away, and I'm left back at the install page.  Nothing else happens.  The install.log file shows this:

 

2016-01-08 22:24:09...Begin DB Check Process *************

2016-01-08 22:24:09...testing with mysql:mysqli

2016-01-08 22:24:09...Basic form info is valid, continuing Process.

2016-01-08 22:24:09...Testing user account...

2016-01-08 22:24:09...Connection made using  host: localhost, usr: root

2016-01-08 22:24:09...Testing priviliged account...

2016-01-08 22:24:09...Connection made using  host: localhost, usr: root

2016-01-08 22:24:09...DB not selected, will create sugarcrm

2016-01-08 22:24:09...Passed DB install check

2016-01-08 22:24:09...Begining to check FTS Settings.

 

After putting in some debugging lines, I was able to determine that it gets to line 435 of include/SugarSearchEngine/Elastic/SugarSearchEngineElastic.php but it never returns as far as I can tell, and there are no errors in install.log or sugarcrm.log.

 

I've also checked that I can get to my ES instance with curl -X GET 'http://localhost:9200', where I get this in return:

 

{

  "status" : 200,

  "name" : "SugarCRM",

  "cluster_name" : "sugarcrm",

  "version" : {

    "number" : "1.4.4",

    "build_hash" : "c88f77ffc81301dfa9dfd81ca2232f09588bd512",

    "build_timestamp" : "2015-02-19T13:05:36Z",

    "build_snapshot" : false,

    "lucene_version" : "4.10.3"

  },

  "tagline" : "You Know, for Search"

}

 

Any help as to what might be the issue, I would really appreciate it.  Thanks.

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