AnsweredAssumed Answered

Campaign Bounceback sub-panel empty

Question asked by nishant.waghmare on Jan 5, 2016

Hi Team,

 

I am using SugarCRM Version 6.5.14.

 

I have created bounce handling accounts as admin. I have noticed that when I run a campaign on SugarCRM, I get all the details like 'Messages Sent/Attempted', 'Email Queue', 'Opt-Out', 'Click-thru', etc. However, the system does not record any data for emails that bounce back.

 

For eg. I am using the email address nishant.d.waghmare@companyname.com as Bounce handling account through which I am able to send out emails through Campaigns efficiently. However, there are about 400 email bounce backs which are received on my MS Outlook but not a single record is captured under 'Bounced messages/invalid email'.

 

Kindly suggest.

 

-Nishant

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