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Error on Case Queue: No optimums were saved with your Inbound Email account

Question asked by Sabrina van der Heijden on Jan 4, 2016
Latest reply on Nov 14, 2016 by Davis Hall


I created a case queue for our finance department. When I save under admin/inbound email settings, I get an error (No optimums were saved with your Inbound Email account. Please review the settings) and it will not save port 993 and SSL yes. I checked all email + sugar settings but I cannot pinpoint what the cause of the problem is. Our other case queues are set up in the same way and the new case queue is a duplicate of the active/working case queue.

 

Working on Sugar Version 6.7.11 (Build 1053)

 

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